Terms & Conditions

TERMS OF SERVICE

OVERVIEW

This website is operated by My Two Face, owned and operated by Aral Express LLC, located in Illinois, United States. Throughout the site, the terms “we,” “us,” and “our” refer to My Two Face.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein. These Terms apply to all users of the site.

Please read these Terms carefully. If you do not agree, you may not access the website or use any services.

Certain products offered on this website may be classified as cosmetic, aesthetic, or medical-related products. All such products are intended strictly for professional use by licensed or properly trained individuals.

It is the sole responsibility of the customer to ensure that the purchase, importation, and use of any products comply with all applicable laws and regulations in their jurisdiction.

We act strictly as a supplier and distributor. We do not provide medical advice, instructions, or guarantees of results. All products are used at the customer’s own risk.

SECTION 1 - ONLINE STORE TERMS

By using this site, you confirm that you are of legal age in your jurisdiction or have given consent for minors to use this site.

You may not use our products for any unlawful purpose or violate any laws in your jurisdiction.

Any violation of these Terms may result in termination of access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission.

SECTION 3 - ACCURACY OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Any reliance is at your own risk.

SECTION 4 - MODIFICATIONS TO SERVICE AND PRICES

Prices and services may change at any time without notice.

We are not liable for any modifications, suspensions, or discontinuation of services.

SECTION 5 - PRODUCTS

Products may be available in limited quantities and are subject to availability.

We do not guarantee that products will meet expectations or produce specific results.

All products are sold as-is.

SECTION 6 - RETURN POLICY

Due to the nature of our products, the following return policy applies:

• All botulinum toxin products are non-refundable and non-returnable under any circumstances.
• Any opened, used, or tampered products are strictly non-refundable and non-returnable.

For unopened products:

• Returns may be accepted only if the product is in its original, sealed packaging and in the same condition as received.
• Customers must contact us directly to request return approval before sending any items back. Unauthorized returns will not be accepted.
• Return shipping costs are the responsibility of the customer.

We reserve the right to deny any return that does not meet the above conditions.

SECTION 7 - DAMAGED OR DEFECTIVE PRODUCTS

Any claims for damaged or defective items must be reported within 24 hours of delivery.

Claims must include:

• Clear photos of the product and packaging
• Batch or lot number
• Order details

Failure to report within this timeframe will result in denial of the claim.

Approved claims may result in a replacement at our discretion.

SECTION 8 - SHIPPING AND DELIVERY

We ship via third-party carriers such as UPS and USPS.

Once an order has been handed to the carrier, responsibility transfers to the customer.

We are not responsible for:

• Lost or stolen packages
• Carrier delays
• Failed delivery attempts
• Incorrect shipping addresses

Failure to accept or sign for delivery does not qualify for a refund or reshipment.

SECTION 9 - REGULATORY COMPLIANCE

Customers are responsible for ensuring that products are legal to import and use in their country.

We are not responsible for customs delays, seizures, or regulatory issues.

SECTION 10 - PRODUCT HANDLING AND STORAGE

We are not responsible for product performance after delivery.

This includes, but is not limited to:

• Improper storage
• Temperature exposure
• Incorrect reconstitution
• Misuse or improper administration

SECTION 11 - ORDER CANCELLATIONS

Orders cannot be canceled once processing has begun.

Cancellation requests prior to shipment may be considered at our discretion and may incur fees.

Once shipped, orders cannot be canceled under any circumstances.

SECTION 12 - BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order.

You agree to provide accurate and complete billing and account information.

SECTION 13 - THIRD-PARTY LINKS

We are not responsible for third-party websites or services.

SECTION 14 - USER SUBMISSIONS

Any feedback or submissions may be used by us without restriction.

SECTION 15 - PERSONAL INFORMATION

Your information is governed by our Privacy Policy.

SECTION 16 - PROHIBITED USES

You may not use the site for unlawful purposes or violate any laws or regulations.

SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

All products and services are provided “as is” without warranties of any kind.

We do not guarantee results, effectiveness, or performance.

In no case shall My Two Face or Aral Express LLC be liable for any damages, including but not limited to:

• Loss of profits
• Loss of data
• Injury or adverse outcomes
• Dissatisfaction with product results

All use of products is at your own risk.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless My Two Face and Aral Express LLC from any claims arising from your use of products or violation of these Terms.

SECTION 19 - SEVERABILITY

If any provision is deemed invalid, the remaining provisions remain enforceable.

SECTION 20 - TERMINATION

We may terminate access to our services at any time if Terms are violated.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws of the United States.

SECTION 22 - CHANGES TO TERMS

We reserve the right to update these Terms at any time.

SECTION 23 - CONTACT INFORMATION

Questions should be sent to: mytwoface2@gmail.com

Last updated: 2/14/24