We offer a 30-day return policy, which means you have 30 days from the delivery date to request a return.
To be eligible for a return:
• Item must be unused, unopened, and in original packaging
• Item must be in the same condition as received
• Proof of purchase or order number is required
To start a return, please contact us at:
mytwoface2@gmail.com
Returns must be approved before being sent. Items returned without prior authorization will not be accepted.
If your return is approved:
• We will provide return instructions and a return shipping label (if applicable)
• Once received, returns are typically processed within 7 business days
• You will receive confirmation by email
Refunds may take 3–5 business days to appear on your original payment method, depending on your bank.
Please inspect your order upon delivery.
If your item is:
• Damaged
• Defective
• Incorrect
You must contact us within 24 hours of delivery and provide:
• Clear photos of the product and packaging
• Order details
• Batch or lot number (if applicable)
If the issue is confirmed:
• A prepaid return label will be provided
• A replacement or refund will be issued at our discretion
Failure to report within this timeframe may result in denial of the claim.
The following items are not eligible for return:
• Opened, used, or tampered products
• Toxin-based products
• Temperature-sensitive or professional-use products
• Special order or customized items
• Sale items
• Gift cards
Certain product categories may be final sale and non-returnable due to handling and safety requirements.
We do not offer direct exchanges.
To exchange an item:
Once your return is received and inspected, we will notify you of approval.
If approved:
• Refund will be issued to your original payment method
• If the return is due to an error on our end (damaged, defective, or incorrect item), a full refund including shipping will be issued
• If the return is requested by the customer (non-defective item), the customer is responsible for return shipping, and original shipping costs may be deducted from the refund
• We reserve the right to deny returns that do not meet the above conditions
• Products must be handled and stored appropriately after delivery
• We are not responsible for issues resulting from improper storage, handling, or use after delivery
• All products are used at the customer’s own discretion
For any questions regarding returns, please contact:
